McDonald's

The cashier said “Next” and I placed my order. I asked for a cheeseburger with 4 pickles and small fries with no salt. Before I paid, I immediately asked the girl if she could put that on the receipt and she said “I’ll ask.” Then I gave her the money. After about a minute or two, my order was ready. One guy grabbed a small fries that was, coincidentally, already ready with no salt and put it in a bag. Then he gave the bag to the girl who took my order. The person in the back handed the burger to her and she said “Is this the burger with 4 pickles?” and he shrugged. She opened the wrapping and gave it back to him and said, “Can you put 4 little pickles on it? Just little pickles.” (I noticed she put extra emphasis on the “little” part.) So he comes back with the burger and she handed it to me. Then she scurried off to put together the order that was placed after mine. So I asked the guy who put the fries in the bag for a receipt. He printed it out, without my specific requests. So I asked him if a manager could write in that I wanted 4 pickles and no salt. He said he doesn’t know where the manager is. So I said, “Can you write it then?” and he said hold on. He went somewhere in the back with the receipt, and came back a moment later with a purple pen. (I thought it was a little funny that out of all colored ink, he had purple.) He told me to ask the girl who took my order to write it in. So I asked her and she just gave me a look that screamed “Are you serious?” So I told her it’s for a class assignment. And she said in an annoyed tone, “Then why don’t you write it in.” And I said because I’m not supposed to. Then she told another girl, who was getting someone else’s order ready, to do it. And she just had a confused look, but did it.

I felt that the staff worked fairly well when it came to manufacturing, communicating, and coordinating the order. However, I felt they were extremely lacking in the customer service area. I don’t understand why the girl who took my order wouldn’t just write it on the receipt and sign it – I felt like she thought I would use her signature against her or something. That was what bothered me the most. If she was willing to play along with my special order up to that point, she could’ve just finished it up and write it on the receipt. I would recommend that they improved the way they treat customers when they have special requests, instead of just making the customer feel uncomfortable for ordering it. If the customer is going to pay for something, they should be getting what that they want! Also, they should have been more like the girl who did sign my receipt. She did it – no questions asked. I’ve never worked in customer service, but I’m pretty sure they are usually taught “the customer is always right.” Therefore, I feel like as long as the request wasn’t anything extremely ridiculous or harmful, the employee should cater to them.